FREQUENTLY ASKED QUESTIONS
To request verification of education documents, Click here to select your verification service, upload documents and complete online payment. Once payment has been completed and all documentation received, RMI will commence the verification process.
RMI will undertake the following:
- Education Verification – Education or professional certification will be verified through the Institution’s Registrar and/or Administrator;
- Accreditation Status of Educational Institutions – verify that the institution, distant learning institute or nodal centre is an approved provider of the program.
How do I know if my educational institution is accredited and deemed acceptable by the Ministry of Manpower Singapore?
Please refer to MoM S Pass Self-Assessment Tool
To update and re-issue your report in the new MOM report format, please contact us at email@example.com, and our team will assist you. Please be aware that there is a processing fee of S$30 for each report, and the standard processing time is 2 business days from the date we receive your payment.
8% GST will be added to all services supplied in Singapore as of 1 January 2023.
Click here to select your verification service. Fees are quoted in Singapore Dollars.
Please note processing fees charged by professional organisations, universities and third parties may be payable in addition to the online fee. RMI will advise and seek approval for the cost of any additional fees by email.
8% GST will be added to all services supplied in Singapore as of 1 January 2023,
You can use any one of the following payment methods through our online payment service:
- American Express
- Diners Club
If you are unable to use any of the above payment methods, please get in touch with us at firstname.lastname@example.org and our MOM Screening Manager will be in touch.
You will be required to sign an electronic Letter of Authorisation (LOA). The Letter of Authorisation is a mandatory document that provides permission for RMI to conduct the verification process and to allow the relevant institutions to provide your student information to RMI.
Our Letter of Authorisation is electronically signed but there are still a number of educational institutions that will require a wet signature. If this is the case for your educational institution, our MoM Screening Manager will email you our Letter of Authorisation which you will be required to print, sign and return via email.
RMI requires a copy of your degree, diploma or certificate in the original language it was issued in by the university, college or institute and proof of ID (passport or a valid Country Identification card). In accordance with MOM requirements, for non-english documents, RMI require an English translation of the original document.
- If the educational institution is located in India, we will also require a copy of your marksheet.
- If the educational institution is located in China, we will require the Degree Certificate 学位证书 and Graduating Certificate 毕业证书 .
- If there is a variance between the name listed on the Passport and the name on the education certificate please provide supporting documents:
- Deed poll for a change of name,
- Marriage certificate (for a change of name in marriage),
- Baptism or religious certificate to include a religious name (if applicable),
- Old passport with the declaration of the name change.
Please ensure all document scans are clear and complete to avoid delays. Please note that RMI is unable to commence the verification process until the Letter of Authorisation is signed and all necessary documents have been received. The MoM Screening Manager will be in touch if there is any missing information.
Once a request has been submitted and online payment has been made, there is no option online to cancel the request. Please email email@example.com quoting your invoice number and the reason for cancellation. A refund request will only be processed if it is received within 48 hours of payment.
RMI will send you an email if any documentation is missing or additional documentation is requested by the educational institute.
Average turn around time is between 7 to 15 business days for majority of Countries. South America and India is between 15 to 25 days. There may be unfortunate delays in turn around time during summer vacation, holiday seasons or term breaks. Please note that the indicated turn around time is dependent on how quickly the verifying parties may take to respond to RMI’s enquiries.
Once the verification process has been completed, RMI will send the final report in PDF format to the email address provided during the initial online submission.
The applicant is responsible for submitting the verification results directly to MoM.
Please email firstname.lastname@example.org for any queries and quote your invoice number