FREQUENTLY ASKED QUESTIONS
How do I apply for verification of educational documents?
To request verification of education documents, Click here to select your verification service, upload documents and complete online payment. Once payment has been completed and all documentation received, RMI will commence the verification process.
What is the process of verification?
RMI will undertake the following:
- Education Verification – Education or professional certification will be verified through the Institution’s Registrar and/or Administrator;
- Accreditation Status of Educational Institutions – verify that the institution, distant learning institute or nodal centre is an approved provider of the program.
How do I know if my educational institution is accredited and deemed acceptable by the Ministry of Manpower Singapore?
Please refer to MoM S Pass Self-Assessment Tool
What is the fee for verification?
Click here to select your verification service. Fees are quoted in Singapore Dollars.
Please note processing fees charged by professional organisations, universities and third parties in excess of SGD50 may be payable in addition to the online fee. RMI will advise and seek approval for the cost of any additional fees by email.
8% GST will be added to all services supplied in Singapore as of 1 January 2023,
What payment methods can I use?
You can use any one of the following payment methods through our online payment service:
- American Express
- Diners Club
You may also pay by bank transfer. Please remember to quote your invoice number on the bank transfer so we may identify your payment. You will be required to upload a copy of your bank transfer receipt as proof of the transfer before the verification process can commence.
Click here to verify your payment.
If you are unable to use any of the above payment methods, please get in touch with us at firstname.lastname@example.org and our MOM Screening Manager will be in touch.
What is the purpose of the Letter of Authorisation?
You will be required to sign an electronic Letter of Authorisation (LOA). The Letter of Authorisation is a mandatory document that provides permission for RMI to conduct the verification process and to allow the relevant institutions to provide your student information to RMI.
Our Letter of Authorisation is electronically signed but there are still a number of educational institutions that will require a wet signature. If this is the case for your educational institution, our MoM Screening Manager will email you our Letter of Authorisation which you will be required to print, sign and return via email.
What documents are required?
RMI requires a copy of your degree, diploma or certificate in the original language it was issued in by the university, college or institute and proof of ID (passport or a valid Country Identification card). In accordance with MOM requirements, for non-english documents, RMI require an English translation of the original document.
- If the educational institution is located in India, we will also require a copy of your marksheet.
- If the educational institution is located in China, we will require the Degree Certificate 学位证书 and Graduating Certificate 毕业证书 .
- If there is a variance between the name listed on the Passport and the name on the education certificate please provide supporting documents:
- Deed poll for a change of name,
- Marriage certificate (for a change of name in marriage),
- Baptism or religious certificate to include a religious name (if applicable),
- Old passport with the declaration of the name change.
Please ensure all document scans are clear and complete to avoid delays. Please note that RMI is unable to commence the verification process until the Letter of Authorisation is signed and all necessary documents have been received. The MoM Screening Manager will be in touch if there is any missing information.
Can I cancel my request after payment has been made?
Once a request has been submitted and online payment has been made, there is no option online to cancel the request. Please email email@example.com quoting your invoice number and the reason for cancellation. A refund request will only be processed if it is received within 48 hours of payment.
How will I know if additional documentation is required to complete the process?
RMI will send you an email if any documentation is missing or additional documentation is requested by the educational institute.
What is the timeframe for completion of the verification process?
The standard timeframe is 15 business days from receipt of payment and all required documentation. India and China based education checks are not included within the 18 day turnaround time. Please note that in some instances, it will not be possible to complete the verification within the stipulated timeframe due to government closures of educational institutions as a result of Covid 19 restrictions, public holidays or staff absences at educational institutions.
How do I track my verification request?
Once the verification process has been completed, RMI will send the final report in PDF format to the email address provided during the initial online submission.
Who is responsible for notifying MoM about the results of the verification?
The applicant is responsible for submitting the verification results directly to MoM.
How do I contact customer support?
Please email firstname.lastname@example.org for any queries and quote your invoice number
How will RMI treat my personal information?
Please visit RMI’s Privacy Notice page for more information.