FREQUENTLY ASKED QUESTIONS
To request verification of education documents, click here to upload documents and complete online payment. Once payment has been completed and all documentation received, RMI will commence the verification process.
RMI will undertake the following:
- Education Verification – Education or professional certification will be verified through the Institution’s Registrar and/or Administrator;
The fee for verification is SG$96.30 (w/GST) or SG$90 (w/out GST). Click here to commence your verification service.
Fees are quoted in Singapore Dollars. GST of 7% is charged for Singapore customers only.
You can use any one of the following payment methods through our online payment service:
- American Express
- Diners Club
You may also pay by bank transfer. Please remember to quote your invoice number on the bank transfer so we may identify your payment. You will be required to upload a copy of your bank transfer receipt as proof of the transfer before the verification process can begin.
Please get in touch with us at firstname.lastname@example.org and our NTU Screening Manager will be in contact shortly to assist you.
You will be required to sign an online Letter of Authorisation (LOA). The Letter of Authorisation is a mandatory document that provides permission for RMI to conduct the verification process and to allow the relevant institutions to provide your student information to RMI.
Our Letter of Authorisation is digitally signed but there are still a number of educational institutions that will require a wet signature. If this is the case for your educational institution, our NTU Screening Manager will email you our Letter of Authorisation which you will be required to print, sign and return via email.
RMI requires a copy of your degree, diploma or certificate in the original language it was issued in by the university, college or institute and proof of ID (passport or a valid Country Identification card). In accordance with NTU requirements, for non-English documents, RMI require an English translation of the original document.
If the educational institution is located in India, we will also require a copy of your marksheet.
If the educational institution is located in China, we will require the Degree Certificate 学位证书 and Graduating Certificate 毕业证书 .
Please ensure all document scans are clear and complete to avoid delays. Please note that RMI is unable to commence the verification process until the Letter of Authorisation is signed and all necessary documents have been received. The NTU Screening Manager will be in touch if there is any missing information.
Once a request has been submitted and online payment has been made, there is no option online to cancel the request. Please email email@example.com quoting your invoice number and the reason for cancellation. A refund request will only be processed if it is received within 48 hours of payment.
RMI will send you an email if any documentation is missing or additional documentation is requested by the educational institute.
The standard timeframe is 18 business days from receipt of payment and all required documentation. India and China based education checks are not included within the 18-day turnaround time. Please note that in some instances, it will not be possible to complete the verification within the stipulated timeframe due to government closures of educational institutions as a result of Covid 19 restrictions, public holidays, or staff absences at educational institutions.
Please wait for 15 business days before reaching out for a status update. We will be in contact if we require additional information.
Once the verification process has been completed, RMI will send the final report in PDF format to the email address provided during the initial online submission.
At the end of the process, you will receive the results of the verification in a report. The report will be in PDF format and will be sent to the email address provided during the order process.
Please email firstname.lastname@example.org for any queries and quote your invoice number.